Privacy Policy

How we manage the data you share with us.

Who we are

We are a consulting-services business, operating internationally from our home base in Victoria, Australia. We have been operating for over 10 years, specialising in helping individuals and organisations to understand and leverage disruptive change, leveraging disruption into effective business strategic action. We provide a number of online and offline/ face-to-face services to support you.

Our primary website address is: resilientfutures.com, and within that same domain we run a number of subsidiary websites including learning.resilientfutures.com.

How we obtain information about you

Information you provide to us

Generally speaking, your profile information for your accounts with us is provided by you. Because this is mostly done by you simply entering that information into our systems, you have the ability to control most of the information we gather and retain about you.

Third-party information services

Sometimes we make use of third-party services you may have used to gather information about you, such profile images or your location for use on your profile.

We may do that, based on either:

  1. from any information made publicly available by the hosting provider of your email service (such as - but not limited to - Google or Microsoft) based on the email address you provided to us, or.
  2. an anonymised string (also called a hash) created from the email address you provided to us may be provided to a service (e.g. the Gravatar service ) to see if you are using it. If you are, we will retrieve your avatar image for use on our sites. This may be used in a) your profile page on our website(s), or b) Comments you post on our wesbite(s), .The Gravatar service privacy policy is provided by Automattic, and is available for you to read here: https://automattic.com/privacy/, or
  3. your choice to use a log on to a third-party service in conjunction with using our sites and services (such as a social login service), or where you have provided information to us about your accounts on those services, based on social-media services (such as - but not limited to - LinkedIn, Twitter, Instagram, Medium). For example, we may provide you with the option to Log In to our services using your LinkedIn account.

What personal data we collect and why we collect it

Profiles accessible by our network

Your profile information for your interactions with us is accessible by our staff, and may be shown within our network to our customers and partners. By using our services, you should know that a limited amount of profile information may be shown to others, such as your picture and name, general geographic location, as well as information about your industry or organisation affiliations. These are key elements related to our services, and it should be no surprise that in joining and actively engaging with our network, would require such information to be shared.

Profiles visible publicly

To some extent, elements of your profile may also be visible to the public in the context of public posts, questions or comments you make through our services, and public events we run that you attend. Where we provide a public profile for you through our services, it should be understood "public" means visible and searchable on the Internet.

Generally, your use of such services are optional. You either have the ability to adjust for yourself the information we show about you both within our network and publicly, or you have the right to ask us to remove any information you about you, or cease to use our services.

Your contact information

As noted, for some information your provide us, such as your name, general geographic locale, company name or social-service accounts you use, we may show this information to other customers, network participants, our partners or the general public.

However, for information you have provided as private contact details, such as physical delivery or mailing addresses, phone numbers, etc, we keep this information for the purposes of our business logistics and administration,: as such it is predominantly available to our staff and partner service providers.

Data we collect from your interactions

There are a numbers of ways information might be generated by you and surface within our services:

Profile Images

If you provide us with an avatar or profile image for your accounts with us, this may be shown both within our network to our customers and partners. By using our services, you should know that your profile picture may be visible to the public in the context of public comments you make, and where we provide services to show a public profile for you through our services. Generally, use of such services are optional

Content: questions, comments and other posts

When you post questions or leave comments on our websites, you must use a registered profile to do that. When you do, we collect the data shown in the comments form, and also your IP address and browser user agent string to help us provide better spam detection. Comments may also make use of Gravatar or other social services that retain and provide access for us to profile information about you.

Media

If you upload images, audio or video to the website, or attend events of ours in which images, audio or video or you are captured, we may retain and show that media on our services. For media you provide, you should avoid uploading such media that you do not wish to have shown to others, and take care to remove any embedded location data (EXIF GPS) from you media before uploading it. Visitors to the website - either other members or the general public - may be able to download such media data from our websites and extract information from that media, such as location data.

Contact and survey forms

When you provide information to us via our contact or survey forms, we primarily use this to understand you and your needs, and tailor our products and services to meet those needs. Some subset of that data is used to connect you with other users of our services, and may also be shown publicly.

In the case of surveys, some of the data your provide is collated in summary form and de-identified/ anonymised from your personal details. Such de-identifed data may be shared in summary reports with other customers or publicly.

Cookies

If you leave a comment or otherwise post content on our sites you may opt-in to saving your name, email address and potentially other data within website cookies. These are for your convenience so that you do not have to fill in your details again when you post additional content. These cookies may be retained, typically for a maximum of one calendar year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for up to a calendar year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Who we share your data with

In addition to the our other customers, and any public content you have provided, to deliver our business services, we make use of third-party services provided by our partners and suppliers, We work with a range of reputable third-party service providers - such as cloud-hosted SaaS solutions - and we store elements of the data you provide to us in those systems, in addition to other data we capture related to providing our services to you.

In particular, we may use WordPress (by Automattic), WooCommerce, Xero, Stripe, Google Apps, Calendly, Zoom, SurveyGizmo, LearnWorlds, Moodle, Teachable, VeryConnect, Tribe, miniOrange, DropBox, LinkedIn, Medium and others to provide our services to you. We use our best efforts to manage and protect your data carefully, and have picked our partners with due diligence. However, we recommend reading the respective privacy policy from each provider to assure yourself that you are comfortable with those choices yourself.

In addition to those core services we use, there are some additional services we use:

Analytics

To understand your interactions with us, we track you use of our services using a number of analytics tools, such as Google Analytics. In many cases this data are de-identified, in other cases it is linked to you IP address.

Embedded content from other websites

Articles, and other content on our sites may include embedded content (e.g. videos, images, audio, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

How long we retain your data

If you leave a question, comment or other form of post on our services, that post and its metadata are retained indefinitely. This is both so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue, and so that you have access to your interactions with us.

this requires you to register on our website, and again we also store the personal information you provide in your user profile. All users can see, edit, or delete their own personal information at any time with one key exception -  they cannot change their username. Website administrators and administration staff can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have contributed content including comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Other places we may send your data

Content you have provided may be checked through an automated spam or profanity detection service. In some cases, it may also be passed to a translation service, or indexed in our search tool.